Functions of the Hintbox

Our whistleblowing system not only protects companies and organisations from economic damage and loss of reputation, but also preserves the anonymity of whistleblowers. Below you will find further insights into the features and functions, the benefits and more information about the Hintbox.

About the functions
Hinweisgebersystem Darstellung

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Case-Management

The integrated triage system evaluates the incoming cases and prioritises them automatically. Compliance officers and case handlers within the company can change the status of the report or the handler.

In the Hintbox dashboard, processors can quickly view the open cases and their status thanks to an overview.

Dashboard
Process steps

Case support with processing steps

The Hintbox accompanies compliance officers and processors in organising the next steps and saves the course of previous interactions. This enables a smooth and homogeneous processing of cases throughout the company.

If desired, the processor can inform the reporter about the processing status and the measures already taken with one click.

 

Deadline management

With the Hintbox, you will not miss any deadlines when processing cases. The EU Whistleblower Directive provides, among other things, for some deadlines that have to be met.

The Hintbox actively supports you in meeting the deadlines, such as the feedback to the reporter about the current processing status and some other deadlines.

Deadline management
Anymous message

Anonymous dialogue

If the whistleblower decides to submit a report completely anonymously, the Hintbox still ensures secure and anonymous communication between the whistleblower and the company’s compliance officer.

After submitting a report, login data is generated for the user. With these, the whistleblower can log into his or her Hintbox at any time, write messages, upload additional files or create a new report.

 

Automated communication

The Hintbox takes over many parts of the communication between the detector and the processor. When a message is received, the Hintbox immediately confirms the receipt of the message to the person reporting it. The reporter immediately receives the report in his anonymous mailbox or as an e-mail to his specified address.

Compliance officers and case handlers have the option, among other things, of informing the whistleblower of the status of the case with one click. The text is prepared by the Hintbox, but can be customised in the settings.

System message
Customizing

Customizing the texts and interface

Companies can customise the Hintbox as they wish. Not only can you store a company colour and logo.

Any legal texts, notification emails and texts can also be edited and adapted when creating a report.

PDF export of the reports

If you want to archive individual reports locally or forward a report to other people who do not have access to the Hintbox, you can export reports as PDFs with just one click.

Export Report
Multi-client capability

Multi-client capability

Corporations or groups of companies can create additional companies. When whistleblowers file a report, they can select a company to which the report applies. Within the dashboard, agents can view the company and process the cases of this company.

Allocation of access rights

Companies can control the access rights of managers and processors to companies and cases. This allows companies to specify, for example, that local compliance officers only have access to a specific company.

Zugriffsrechte
Externe Benutzer

Involve external persons in case processing

With the Hintbox, case handlers can invite external persons to a specific case. This allows, for example, external advisors such as lawyers or data protection officers to have access to a case without having to export the cases from the Hintbox separately.

Multilingualism (24 languages)

The Hintbox is available in German, English, Spanish, Dutch, French, Italian, Polish, Russian, Portuguese, Romanian, Bulgarian, Chinese, Danish, Estonian, Finnish, Greek, Japanese, Latvian, Lithuanian, Swedish, Slovak, Slovenian, Czech and Hungarian. Other languages can easily be added on request.

Not only is the system fully translated into the languages, but companies have the possibility to customise individual legal texts in different languages.

Languages
Multilingual

Automatic translation function

Compliance officers can have whistleblower messages automatically translated using the translation function (over 24 languages) in the Hintbox. This eliminates the need to export the notices separately.

2-factor authentication

With the 2-factor authentication you additionally secure your account. When you log in, a unique code is sent to your e-mail address, which you can use to confirm your login. This means your account is secure, even if attackers have obtained your access data.

The 2-factor authentication is also effective for critical change actions within your account, such as changing the e-mail address or the password.

2 factor authentication
Revisionssicherheit

Revision safety

All processing steps of the compliance officer are logged in an audit-proof manner. This ensures that changes and the processing steps of the case are audit-proof and traceable in an index.

End-to-end encryption

All data and all communication between the whistleblower and the compliance officer are fully encrypted end-to-end via the Hintbox. This is the only way to ensure confidentiality and to rule out the possibility of unauthorised persons gaining access to the report.

E2EE
IT-Sicherheit

GDPR and security compliant

Our Hintbox offers companies and public authorities the highest possible level of data protection. In addition, the information is comprehensively protected by our Information Security Management System (ISMS).

 

ISO 27001 certified hosting in Germany

Our customer instances are hosted exclusively in a German and ISO 27001-certified data centre. As data protection is important to us, each client receives its own independent whistleblower system and the data is stored and processed separately per client.

 

Server Hintbox

With new functions we make the Hintbox even better

THE FOLLOWING FUNCTIONS ARE READY FOR YOU NEXT

App for smartphones & tablets for compliance officers and processors

With our iOS & android app, you as the case handler always stay up to date, even on the road. You can always react immediately to critical cases.

Conversion of e-mails to the Hintbox

You would also like to receive reports by e-mail? With our email conversion, these are directly & easily transferred to the Hintbox so that you can process the cases as usual.

Automatic acceptance of cases via telephone bot

With the help of telephone bots, reports can be submitted very easily, just as via the reporting form. Of course, this is also completely anonymous and discreet, so that they can be seamlessly transferred to the Hintbox and processed.

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